Using the E-mail Subject Line to set Expectations [Stuff for Getting Things Done]

image I’m a big fan of using the e-mail Subject Line to define my expectations of the recipient.  It’s a quick and easy way to let the reader know up-front what you will require of them.  I call this the action statement.  I enclose the action statement in brackets and use all CAPS to set it apart from the Subject Line.  For example;   This is my Subject Line <ACTION STATEMENT>

Following is the list of my most frequently used action statements.

  • <ACTION REQUIRED> - I need you to do something
  • <ACTION REQUESTED> - If you have time, try to fit this in
  • <FYI> - Informational only, no need for action
  • <REPLY REQUIRED> - I need a reply from you on this
  • <REPLY REQUESTED> - I would like a reply, but not required

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Original post here: Tim Kwiatkowski

15 February 2008 | Email, outlook | Comments

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