Adding value to others: Remain calm in a crisis [experiments in effectiveness]
Always on the lookout for ways I can actively add value to other people, I re-discovered one yesterday that really makes a difference. It is simple in concept but may be difficult in practice. Drum roll please…
Remain calm in a crisis…even if you are freaking out inside.
On countless occasions I have prevented a crisis from getting worse and stopped a non-crisis from becoming a crisis. This works in all sorts of social settings and contexts. I find this especially helpful with my family and in my professional life as a manager of people and technology.
Original post here: Terrence
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